Our Process
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“Great things in business are never done by one person; they’re done by a team of people.”
– Steve Jobs

So you’re interested in collaborating with Newcastle Creative Co? Great! We can’t wait to get to know you & hear about your passion project.

First up, have a quick read of our general process below. This will help give you an idea of how we work (although most situations are unique and are tailored to your situation).

Next, you can test your current site and book a Discovery Session online. This is where you tell us why you need help with your business and what you’re hoping to achieve through our collaboration.

You might like to think about what the biggest pain points are with your website or digital marketing currently, and what your goals are. We look forward to collaborating with you!

We enjoy working with businesses that have:

Goals & Vision

What is it that you want to achieve? We love goals & vision at NCC and we hope you do too! This aspect of your business needs to be clearly communicated from the get go when we collaborate.

A project without goals & vision will ultimately end up wasting time and money. If you don’t have this step, we encourage you to spend some time crafting your vision & goals.

Target Audience

In the digital world we live in it is imperative to know your target audience. Ultimately it will make your digital budget go a lot further for you. Building & engaging with your target audience through relevant product and content is the only way to generate new customers & followers online.

If you don’t already have an audience you should be prepared to build one. This ties into your vision & goals.

Real Passion

The most passionate person in your business should be you.  Passion is the fuel needed to keep going when the going gets tough and you need to ride those quieter times out (we all have them, it’s normal).

Building your audience & online content is hard work and it takes time. Your passion will be a direct reflection on how fast your online presence grows and how motivated your team is. We want to catch your fire!

Team Spirit

As you can probably tell by now, we are all about collaboration. Like our mate Steve Jobs said earlier, “great things in business are never done by one person; they’re done by a team of people”.

We love bringing our different skills and expertise to the collective table to see your business succeed. So if you’re not much of a team player, don’t have a team or don’t want one, we may not be the best fit.


Cash-flow is king! If you view your website, social media & marketing like a vehicle, then cash is your petrol. No petrol = no go and your business will break down, sit there, gather dust, maybe rust… You get the idea.

If you really want your business to go places, then you’re going to need to invest some cash. We won’t break the bank, and for larger projects we offer affordable monthly payments.


One big thing we appreciate is quality communication on a regular basis. In our experience nothing slows things down and causes frustration quite like vague, slow or last minute briefing. If we work together we need your focus – in particular when we require material for your website, print or socials.

Sounds good? Now that we’ve that out of the way, let’s collaborate! Simply fill out the form below and we’ll get back to you shortly.

Our Process

1. Test & Discovery

First you’ll want to use one of our free audit tools to see where you’re at; Test Your Site, Test Your SEO, or Google Ads ROI estimate.

Then we’ll have a Discovery Session where we discuss your project in depth. We talk about your pain points and what you do and don’t want. This is to ensure we fully understand the scope of the project.

2. The Plan

From here the team sits down to research and strategise the best way to get your brand & business in front of your target audience in the most creative and effective way possible. We will work pretty closely with you on this as it is one of the most important steps of the process. Together, we will decide on sitemaps, landing page style, ad spend distribution, SEO approach & strategy, and more.

3. The Production

Once both parties are happy with the plan and we get the green light to move forward, our production team goes to work on developing your project and implementing the strategic plan.

4. The Revisions

For website builds, once production is done we’ll either send you a link to the draft development site or a video run-through so you can assess the progress. For Google Ads services, we’ll send you a video run-through of the account set-up for review. This part of the phase is where any required tweaks or changes are made.

5. The Delivery

After testing and tweaking is done, we work on sending your project live. The big day has finally arrived and your new Google Ads are ready to begin, SEO ready to roll out, or your new website is ready to be shown off and shared with everyone!

6. The Support

No matter what the service is, you get access to the team via our private Slack channel and we generally respond within 24-48 hours. Our SEO & Google Ads management include weekly, monthly, & annual support according to your package and with our Website Care Plans you can rest easy knowing everything is running smoothly. 

5 Star Solutions.

We strike the perfect balance between clean, crisp design and excellent user experience. Crafting websites that are truly optimized for speed & SEO. Ensuring your site looks great, is firing on all cylinders & your business is at the top of it’s digital game. Don’t just take our word for it though, read the reviews for yourself.

    5 star review  Thank you Julian and Josh at Newcastle Creative. Absolute legends. We have recently moved our website (main website with 12 different locations) to NC and we are suitably impressed with their care, knowledge, attention to detail and follow up. Definitely a “wow” experience. I would highly recommend for website, seo and paid online marketing. We now use NC for all and love the connectedness. We will definitely be recommending NC to family, friends and business colleagues. Legends. 🙌🏻🤓

    thumb Shane Davis
    September 26, 2019

    5 star review  These guys are the bomb. Amazing service with excellent results....what more could you ask for!

    thumb Vaughan Saunders
    September 4, 2019

    5 star review  We recently engaged Newcastle Creative Co to build our new school website for Maitland Christian School and were blown away with the result! Delivered on time, with creativity and excellent client service. Our old site was dated, slow and non engaging. The new site site developed by the Newcastle Creative Co team is driven by user experience and geared towards lead generation. We are very happy with the results and our whole Executive team cannot recommend them more highly. The process was smooth, efficient and very cost effective. You won't regret building your site with the team at NCC!

    thumb James Thomson
    May 3, 2019

Needing to Chat with a Consultant?

We are here to help! Booking a one-hour zoom consultation with our Creative Consultants about your Website, SEO, Google Ads or Social Media is the most convenient way to lock in the time you want.