Nothing will get you fuming faster than a website that isn’t working. Just like a car, there’s a lot of moving parts on a website. From WordPress core updates, PHP, themes and possibly dozens of plugins installed. The list goes on!

Like any good vehicle owner knows, your car needs to be well cared for in order for it to perform to its potential. The rules apply for your website too.

Well-cared-for websites not only perform well, but attract the right type of visitors. They ultimately take people on a journey towards becoming a customer or client. Careful monitoring of your website is the best way to make sure it’s performing & delivering.

We also understand that your business is forever changing, adapting and growing to the market and landscape that surrounds it. We want you to know that Newcastle Creative Co. is here to scale with you and maximise your performance along the way.

Contact us to get started on a Care Plan today!

Breaking & Entering

Just like cars, websites unfortunately get broken into at times. Software is vulnerable to these attacks, including the software that powers your website. It pays to not only have a good lock (SSL certificate) on your site, but also an alarm and security guard monitoring it (that’s us).

Ongoing Support

Our care plans come with built-in support time, so you can submit your website changes or requests directly to our team via Slack. Let us keep your website up to date so you can simply focus on your business, or team, or spend more time with family.

Can I do it myself?

Think of this: You purchase your dream car with slick paint job, extras and upgrades, pay the $25-$100K, drive your prized possession down the road and then let it sit in your garage for 12 months. You go to start it back up and find you’ve lost the keys, the battery is dead, parts have seized up… You get the idea.

In our experience the DIY mechanic has not worked out well. You guessed it, not only will a website break down but needs to be rebuilt from scratch! Now that’s a costly lesson in the school of hard knocks. Leave it with us, you’re in good hands.

FAQ's

Once you’re on a Care Plan you can send us requests through your dedicated Slack communication channel. This is the best place for our support. We we can track all the changes and generally reply within 24-48 hours.

We will take a quick look at your site to assess what we are working with and then we can advise the best way forward and the best plan to place you in. This may be a care plan, but if we know your website could be greatly improved to help your business (think SEO opportunities, performance and lead generation), we’ll likely suggest a rebuild.

Our most common requests include small design changes, text changes and content & image updates like adding new team members or locations.

In terms of new features and pages, these may come at an extra cost depending on the time spent to build. For these, you can purchase extra building blocks to get what you need done.

You may not see it, but we are actively running your website behind the scenes. So like a tank of gas, it does need topping up. The plans do not roll over, but know that we are just a quick email away from a tune up or tweak. We also know that like a car it needs some extra TLC at varying times of the year and we take this into consideration.

If your requirements are well outside the scope of your plan, we will submit a quote to you for the projected work to be carried out. Once we have agreed on the quote, we will get to work adding and updating the site for you.

For websites that require ongoing higher maintenance levels or a more hands-on approach, we may reassess your level of care plan after the first 12 months.

While this is highly unlikely, it can happen. But don’t worry, we’ve got it! That’s the whole purpose of your Care Plan. While we cannot 100% guarantee your website will not be hacked or broken into, we can promise to sort things out before it affects your business, including restoration of your site thanks to our regular back-ups.

Yes absolutely! We only want you to stick with the plan if you’re benefiting from the service. If you want to cancel your plan please email hello@newcastlecreativeco.com.au and we will make a stop to your plan for your requested date. And if you need us again in the future don’t hesitate to sign-up again.

Once you’re on a Care Plan, you’ll have a dedicated Slack channel to communicate with our whole team. We’ll generally have an answer for you within 24-48 hours.

If you’re wanting to chat face to face or perhaps have a brainstorm session about an upgrade or updating your site, then we are more than happy to organise a Zoom call with our clients.

While you will definitely have access to your own website where you can do things like adding blog posts, in most cases we restrict it from being full admin access. This is so that you don’t need to worry about updating the more technical elements of your site (your care plan covers that!)

In most cases where we give full admin access, fixing any mistakes or breakages just chew up your support time and will be charged separately to your care plan.

Is your website working for you or against you?

eCommerce Care Plan
$299per month
  • Site Support via Slack (2 Hours*)
  • Marketing Consulting (Via Slack)
  • Website Security
  • Software Updates
  • Site Uptime Monitoring
  • Daily Off-Site Backups
  • Performance Optimisation
  • Premium Website Cloud Hosting
  • Site Rebuild

* Time does not roll over. ** You are happy to remain with your current host. Moving to our host is subject to website and cPanel inspection.

Care Plan Application:

5 Star Solutions.

We strike the perfect balance between clean, crisp design and excellent user experience. Crafting websites that are truly optimized for speed & SEO. Ensuring your site looks great, is firing on all cylinders & your business is at the top of it’s digital game. Don’t just take our word for it though, read the reviews for yourself.

Thank you Julian and Josh at Newcastle Creative. Absolute legends. We have recently moved our website (main website with 12 different locations) to NC and we are suitably impressed with their care, knowledge, attention to detail and follow up. Definitely a “wow” experience. I would highly recommend for website, seo and paid online marketing. We now use NC for all and love the connectedness. We will definitely be recommending NC to family, friends and business colleagues. Legends. 🙌🏻🤓

Shane Davis Avatar Shane Davis
September 26, 2019

As a new business venture, we needed to work with professionals to get our online presence upgraded. And in the sea of marketing agencies, it was hard to trust anyone to do the job until we met the team from Newcastle & Co. We cannot be happier to work with them on our website and our google ads. Working with them is flawless, with clear communication and honest conversation, you know where you are going and we feel confident for the future of our business.

Nguyen-Verdenet Teano Avatar Nguyen-Verdenet Teano
December 11, 2020

Julian and the team at Newcastle Creative Co have been fantastic to work with- prompt and helpful communication, delivered on results and consistently friendly assistance. I wouldn't hesitate to recommend their service to other businesses seeking website support.

Lauren Haskins Avatar Lauren Haskins
May 5, 2019

Needing to Chat with a Consultant?

We are here to help! Booking a one-hour zoom consultation with our Creative Consultants about your Website, SEO, Google Ads or Social Media is the most convenient way to lock in the time you want.