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Nothing will get you fuming faster than a website that isn’t working. As we all know there are a lot of moving parts on a website. From WordPress core updates, PHP, themes and not to mention the dozens of plugins that are installed. The list goes on, and on, and on.. and like any good vehicle owner knows, your car needs to be well cared for in order for it to perform to it’s fullest potential. The rules apply for yours and every website.

Well cared for websites not only perform well but attract the right type of visitors. They ultimately take people on a journey towards becoming a customer or client. Through publishing quality, engaging content on a consistent basis and the careful monitoring of your vehicle/website is the best way to make sure it’s performing & delivering.

From reliable Mazda’s to high performing Maserati’s we’ve worked on all sorts of vehicles.. we mean websites. We also understand that your business is forever changing, adapting and growing to the market and landscape that surrounds it. We want you to know that Newcastle Creative Co. is here to scale with you and maximise your performance along the way.

That’s why we’ve created the below high octane Website Care Plans. Just like the local petrol station there are 3 options. Unleaded 91, Premium 95 and Super 98. Putting the right fuel in your vehicle is paramount to it’s performance. If you’re unsure what’s the best fit, simply email us.

Breaking & Entering

Just like cars, websites unfortunately get broken into all the times and these vandals & burglars want to do some damage or steal what you have. Similar to vehicles, software is vulnerable to these attacks, including the engine/software that powers your website. It pays to not only have a good lock (SSL certificate) on your site, but also an alarm and security guard monitoring it (that’s us).

Can I do it myself?

Think of it this way, you walk into a car dealership, pick out the perfect model, paint job, extra’s and upgrades, pay the $25,000, drive your prized possession down the road and then let it sit in your garage for 12 months. You go to start it back up and find you’ve lost the keys, the battery is dead, parts have seized up… You get the idea…
In our experience the DIY mechanic has not worked out well. In one instance a site we had built hadn’t been looked at in over a year! You guessed it, it not only broke down but we couldn’t bring it back to life and it needed to be rebuilt from scratch! Now that’s a costly lesson in the school of hard knocks. Leave it with us, you’re in good hands.

FAQ's

Where do I submit a support ticket?
My site wasn't built by Newcastle Creative Co. Can I still be on a Care Plan?
What is included in the dedicated support time?
Does the time roll over or accrue if I don’t use it all in that month?
What if I need more hours than what is on my Website Care Plan?
What happens if my website goes down, breaks or gets hacked into?
Can I cancel at anytime?
What's the best way to communicate with Newcastle Creative Co.?
Where do I submit a support ticket?

Under the ‘My Account’ tab at the top right of our site (or in the main menu on mobile) you will find both our ‘Submit a ticket’ & ‘My Tickets’ pages. Once you’re on a Care Plan you can send us requests through here. This is the best place for our support and where we can track all the changes.

My site wasn't built by Newcastle Creative Co. Can I still be on a Care Plan?

Absolutely! We will take a quick look at your site to assess what we are working with and then we can advise the best way forward and the best plan to place you in.

What is included in the dedicated support time?

Our most common requests include small design changes, text changes and content & image updates. In terms of new features and pages, these may come at an extra costs depending in the time spent to build.

Does the time roll over or accrue if I don’t use it all in that month?

You may not see it, but we are actively running your website behind the scenes. So like a tank of gas, it does need topping up. The plans do not roll over, but know that we are just a quick email away from a tune up or tweak. We also know that like a car it needs some extra TLC at varying times of the year and we take this into consideration.

What if I need more hours than what is on my Website Care Plan?

While every project will be assessed differently, if your requirements are well outside the scope of your plan, we will then submit a quote to you for the projected work to be carried out. Once we have agreed on the quote then we will get to work adding and updating the site for you.

What happens if my website goes down, breaks or gets hacked into?

While this is highly unlikely, it can happen. But don’t worry, we’ve got it! That’s the whole purpose of your Care Plan. While we cannot 100% guarantee your website will not be hacked or broken into, we can promise to sort things out before it affects your business, including restoration of your site thanks to our regular back-ups.

Can I cancel at anytime?

Yes absolutely! We only want you to stick with the plan if you’re benefiting from the service. If you want to cancel your plan please email [email protected] and we will make a stop to your plan for your requested date. And if you need us again in the future don’t hesitate to sign-up again.

What's the best way to communicate with Newcastle Creative Co.?

If you’re wanting support and you have a Website Care Plan, simply Submit a Ticket here. Otherwise, email is generally our fastest way of communication and it’s also the easiest to keep track of changes and update.

If you’re wanting to chat face to face or perhaps have a brainstorm session about an upgrade or updating your site, then we are more than happy to Skype with our clients.

eCommerce Care Plan
$450per month
  • Premium Website Cloud Hosting
  • Site Support via Slack (2 Hours*)
  • Creative Marketing Consulting (Via Slack)
  • Website Security
  • Software Updates
  • Site Uptime Monitoring
  • Daily Off-Site Backups
  • Training Portal Access
  • Performance Optimisation
  • Monthly Performance Reports

* Time does not roll over.

Is your website working for you or against you?

Apply for a Care Plan Below

Is your website working for you or against you?

Take our FREE online test now and discover for yourself.

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