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Nothing will get you fuming faster than a website that isn’t working. Just like a car, there’s a lot of moving parts on a website. From WordPress core updates, PHP, themes and possibly dozens of plugins installed. The list goes on!

Like any good vehicle owner knows, your car needs to be well cared for in order for it to perform to it’s potential. The rules apply for your website too.

Well-cared-for websites not only perform well, but attract the right type of visitors. They ultimately take people on a journey towards becoming a customer or client. Careful monitoring of your website is the best way to make sure it’s performing & delivering.

We also understand that your business is forever changing, adapting and growing to the market and landscape that surrounds it. We want you to know that Newcastle Creative Co. is here to scale with you and maximise your performance along the way.

Contact us to get started on a Care Plan today!

Breaking & Entering

Just like cars, websites unfortunately get broken into at times. Software is vulnerable to these attacks, including the software that powers your website. It pays to not only have a good lock (SSL certificate) on your site, but also an alarm and security guard monitoring it (that’s us).

Can I do it myself?

Think of it this way. You walk into a car dealership, pick out the perfect model, paint job, extras and upgrades, pay the $25,000, drive your prized possession down the road and then let it sit in your garage for 12 months. You go to start it back up and find you’ve lost the keys, the battery is dead, parts have seized up… You get the idea.

In our experience the DIY mechanic has not worked out well. In one instance a site we had built hadn’t been looked at in over a year! You guessed it, it not only broke down but needed to be rebuilt from scratch! Now that’s a costly lesson in the school of hard knocks. Leave it with us, you’re in good hands.

FAQ's

Where do I submit a support ticket?
My site wasn’t built by Newcastle Creative Co. Can I still be on a Care Plan?
What is included in the dedicated support time?
Does the time roll over or accrue if I don’t use it all in that month?
What if I need more hours than what is on my Website Care Plan?
What happens if my website goes down, breaks or gets hacked into?
Can I cancel at anytime?
What’s the best way to communicate with Newcastle Creative Co.?
Where do I submit a support ticket?

Once you’re on a Care Plan you can send us requests through your dedicated Slack communication channel. This is the best place for our support. We we can track all the changes and generally reply within 24-48 hours.

My site wasn’t built by Newcastle Creative Co. Can I still be on a Care Plan?

Absolutely! We will take a quick look at your site to assess what we are working with and then we can advise the best way forward and the best plan to place you in.

What is included in the dedicated support time?

Our most common requests include small design changes, text changes and content & image updates. In terms of new features and pages, these may come at an extra costs depending in the time spent to build.

Does the time roll over or accrue if I don’t use it all in that month?

You may not see it, but we are actively running your website behind the scenes. So like a tank of gas, it does need topping up. The plans do not roll over, but know that we are just a quick email away from a tune up or tweak. We also know that like a car it needs some extra TLC at varying times of the year and we take this into consideration.

What if I need more hours than what is on my Website Care Plan?

While every project will be assessed differently, if your requirements are well outside the scope of your plan, we will then submit a quote to you for the projected work to be carried out. Once we have agreed on the quote then we will get to work adding and updating the site for you.

What happens if my website goes down, breaks or gets hacked into?

While this is highly unlikely, it can happen. But don’t worry, we’ve got it! That’s the whole purpose of your Care Plan. While we cannot 100% guarantee your website will not be hacked or broken into, we can promise to sort things out before it affects your business, including restoration of your site thanks to our regular back-ups.

Can I cancel at anytime?

Yes absolutely! We only want you to stick with the plan if you’re benefiting from the service. If you want to cancel your plan please email [email protected] and we will make a stop to your plan for your requested date. And if you need us again in the future don’t hesitate to sign-up again.

What’s the best way to communicate with Newcastle Creative Co.?

Once you’re on a Care Plan, you’ll have a dedicated Slack channel to communicate with our whole team. We’ll generally have an answer for you within 24-48 hours.

If you’re wanting to chat face to face or perhaps have a brainstorm session about an upgrade or updating your site, then we are more than happy to Skype with our clients.

eCommerce Care Plan
$399per month
  • Premium Website Cloud Hosting
  • Site Support via Slack (2 Hours*)
  • Creative Marketing Consulting (Via Slack)
  • Website Security
  • Software Updates
  • Site Uptime Monitoring
  • Daily Off-Site Backups
  • Training Portal Access
  • Performance Optimisation
  • Monthly Performance Reports

* Time does not roll over.

Is your website working for you or against you?

Apply for a Care Plan Below

Is your website working for you or against you?

Take our FREE online test now and discover for yourself.

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