After years of working with such a wide range of clients it became increasingly obvious that they were seeking more than just ‘web design’. They wanted someone who could assist in linking the seemingly endless amount of services that are intrinsically connected to a website. This included essential digital services Google Analytics, Adwords, Facebook, Instagram, Email Marketing, SEO and more.
Often our clients would come to us needing custom solutions for their websites that worked seamlessly for their business, such as embedded booking forms, timetables, live chat, integrated product management systems, etc.
We knew that if we wanted to better help our clients we needed to stay ahead of the game. We needed to expand our skill & knowledge across all of the above. And that is why we offer consulting.
Depending on how many other projects we have on the go and how much is involved in your project, we generally allow 6-12 weeks. This is also dependent on how quickly you can provide the content for your site.
Once you’re on a Care Plan you can send us requests via the Slack channel you will be given access to. This is the best place for our support and where we can track all the changes.
That’s ok, we will take a quick look at your site to assess what we are working with and then we can advise the best way forward. Not all websites are created equal, and we certainly want to make sure that it is as good as the rest of your new branding.
Our most common requests include small design changes, text changes and content & image updates. In terms of new features and pages, these may come at an extra costs depending on the time spent to build.
You may not see it, but we are actively running your website behind the scenes. So like a tank of gas, it does need topping up. The plans do not roll over, but know that we are just a quick email away from a tune up or tweak. We also know that like a car it needs some extra TLC at varying times of the year and we take this into consideration.
While every project will be assessed differently, if your requirements are well outside the scope of your plan, we will then submit a quote to you for the projected work to be carried out. Once we have agreed on the quote then we will get to work adding and updating the site for you.
While this is highly unlikely, it can happen. But don’t worry, we’ve got it! That’s the whole purpose of your Care Plan. While we cannot 100% guarantee your website will not be hacked or broken into, we can promise to sort things out before it affects your business, including restoration of your site thanks to our regular back-ups.
To cover our time and costs involved in getting everything done, the first 12 months are a locked in contract. After this period is over then yes you may cancel your account. If you want to cancel your plan please email [email protected] and we will make a stop to your plan for your requested date. And if you need us again in the future don’t hesitate to sign-up again.
If you’re wanting support and you already have a Website Care Plan, chatting via your dedicated Slack channel is generally our fastest way of communication. It’s also the easiest to keep track of changes and updates.
If you’re wanting to chat face to face or perhaps have a brainstorm session about an upgrade or updating your site, then we are more than happy to meet in person or Skype with our clients.
5 Star Solutions.
We strike the perfect balance between clean, crisp design and excellent user experience. Crafting websites that are truly optimized for speed & SEO. Ensuring your site looks great, is firing on all cylinders & your business is at the top of it’s digital game. Don’t just take our word for it though, read the reviews for yourself.
Julian and the team at Newcastle Creative Co have been fantastic to work with- prompt and helpful communication, delivered on results and consistently friendly assistance. I wouldn't hesitate to recommend their service to other businesses seeking website support.
We recently engaged Newcastle Creative Co to build our new school website for Maitland Christian School and were blown away with the result! Delivered on time, with creativity and excellent client service. Our old site was dated, slow and non engaging. The new site site developed by the Newcastle Creative Co team is driven by user experience and geared towards lead generation. We are very happy with the results and our whole Executive team cannot recommend them more highly. The process was smooth, efficient and very cost effective. You won't regret building your site with the team at NCC!
Julz and the team have been amazing! I am so impressed with our new website and all of the details they thought of that we hadn't even considered. We set some challenges along the way and bought together multiple aspects to our business, but nothing was too hard for the guys and the new site works like a dream!