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Why Consulting?

To be honest, this was an evolution. After years of working with such a wide range of clients it became increasingly obvious that they were seeking more than just ‘web design’. They wanted someone who could assist in linking the seemingly endless amount of services that are intrinsically linked to a website. Including but not limited to essential digital services Google Analytics, Adwords, Facebook, Instagram, Email, SEO…

Not to mention the often custom solutions they needed including embedding booking forms, timetables, live chat etc etc.

We knew that if we wanted to better help our clients we needed to stay ahead of the game. We needed to expand our skill & knowledge across all of the above. And that is why we offer consulting.

Mobile Friendly Website
Multi Page Sites
Optimised for SEO
Site Support

FAQ's

How long will it take?
Where do I submit a support ticket?
What if I already have a website?
What is included in the dedicated support?
Does the time roll over or accrue if I don’t use it all in that month?
How long will it take?

Depending on how many other projects we have on the go and how much is involved in your Start Up project, we generally allow 2-3 weeks for the Basic Package and up to 8-12 weeks for the eCommerce package.

Where do I submit a support ticket?

Under the ‘My Account’ tab at the top right of our site (or in the main menu on mobile) you will find both our ‘Submit a ticket’ & ‘My Tickets’ pages. Once you’re on a Care Plan you can send us requests through here. This is the best place for our support and where we can track all the changes.

What if I already have a website?

That’s ok, we will take a quick look at your site to assess what we are working with and then we can advise the best way forward. Not all websites are created equal, and we certainly want to make sure that it is as good as the rest of your new branding.

What is included in the dedicated support?

Our most common requests include small design changes, text changes and content & image updates. In terms of new features and pages, these may come at an extra costs depending in the time spent to build.

Does the time roll over or accrue if I don’t use it all in that month?

You may not see it, but we are actively running your website behind the scenes. So like a tank of gas, it does need topping up. The plans do not roll over, but know that we are just a quick email away from a tune up or tweak. We also know that like a car it needs some extra TLC at varying times of the year and we take this into consideration.

What if I need more hours than what is on my Website Care Plan?
What happens if my website goes down, breaks or gets hacked into?
Can I cancel my Package at anytime?
What's the best way to communicate with Newcastle Creative Co.?
What if I need more hours than what is on my Website Care Plan?

While every project will be assessed differently, if your requirements are well outside the scope of your plan, we will then submit a quote to you for the projected work to be carried out. Once we have agreed on the quote then we will get to work adding and updating the site for you.

What happens if my website goes down, breaks or gets hacked into?

While this is highly unlikely, it can happen. But don’t worry, we’ve got it! That’s the whole purpose of your Care Plan. While we cannot 100% guarantee your website will not be hacked or broken into, we can promise to sort things out before it affects your business, including restoration of your site thanks to our regular back-ups.

Can I cancel my Package at anytime?

To cover our time and costs involved in getting everything done, the first 12 months are a locked in contract. After this period is over then yes you may cancel your account. If you want to cancel your plan please email [email protected] and we will make a stop to your plan for your requested date. And if you need us again in the future don’t hesitate to sign-up again.

What's the best way to communicate with Newcastle Creative Co.?

If you’re wanting support and you have a Website Care Plan, simply Submitting a Ticket here is generally our fastest way of communication and it’s also the easiest to keep track of changes and update.

If you’re wanting to chat face to face or perhaps have a brainstorm session about an upgrade or updating your site, then we are more than happy to meet in person or Skype with our clients.

5 Star Solutions.

We strike the perfect balance between clean, crisp design and excellent user experience. Crafting websites that are truly optimized for speed & SEO. Ensuring your site looks great, is firing on all cylinders & your business is at the top of it’s digital game. Don’t just take our word for it though, read the reviews for yourself.

Google Reviews

Shane Davis
Shane Davis
10:41 26 Sep 19
Thank you Julian and Josh at Newcastle Creative. Absolute legends.We have recently moved our website (main website with 12 different locations) to NC and we are suitably impressed with their care, knowledge, attention to detail and follow up. Definitely a “wow” experience.I would highly recommend for website, seo and paid online marketing. We now use NC for all and love the connectedness.We will definitely be recommending NC to family, friends and business colleagues. Legends. 🙌🏻🤓
Vaughan Saunders
Vaughan Saunders
03:10 04 Sep 19
These guys are the bomb. Amazing service with excellent results....what more could you ask for!
Raewyn Jones
Raewyn Jones
13:31 15 Jul 19
We are thrilled with the fresh & fast site created for us by Newcastle Creative Co. Julian’s prompt responses, endless patience & friendly can-do attitude was greatly appreciated throughout the whole process of the re-build and way beyond.
Ngan Harwood
Ngan Harwood
03:14 15 May 19
Julz was a dream to work with. Let me set the scene. I'm not IT minded at all. Coming from the health industry it's a skill set that I wish I had. My website was slow, outdated and needing a revamp. Not once in the entire process did I have to pick up the phone to talk to Julz. He was so clear in his communication and prompt in his replies that there was no need for that! I wanted a new website in a very quick time and he delivered! Would highly recommend his services to any business.
Lauren Haskins
Lauren Haskins
12:28 05 May 19
Julian and the team at Newcastle Creative Co have been fantastic to work with- prompt and helpful communication, delivered on results and consistently friendly assistance. I wouldn't hesitate to recommend their service to other businesses seeking website support.
James Thomson
James Thomson
02:00 03 May 19
We recently engaged Newcastle Creative Co to build our new school website for Maitland Christian School and were blown away with the result! Delivered on time, with creativity and excellent client service. Our old site was dated, slow and non engaging. The new site site developed by the Newcastle Creative Co team is driven by user experience and geared towards lead generation. We are very happy with the results and our whole Executive team cannot recommend them more highly. The process was smooth, efficient and very cost effective. You won't regret building your site with the team at NCC!
Emily Hopkins
Emily Hopkins
06:55 04 Dec 18
We have been working with Newcastle Creative Co for only a short time and have immediately had wonderful feedback about the graphic design people are seeing. The team is very creative, highly responsive, easy to work with and patient with our processes and edits! I highly recommend their graphic design services.
FNQ Health Co.
FNQ Health Co.
07:30 17 Nov 18
I am so pleased with our new website that Julian from Newcastle Creative Co. has designed for us. The whole process was so smooth, hassle free and really was an enjoyable experience. I am most definitely a raving fan of these guys! Thank you 🙂
Daniel Gibbs
Daniel Gibbs
01:24 07 Nov 18
Very responsive, delivering more than expected for our website. I love the personal service and don't feel like a number. Definitely some of the best web people I've ever worked with.
Jack O'Brien
Jack O'Brien
23:07 28 Oct 18
I've worked with Julian, Kylie, Josh and the team at Newcastle Creative Co on a number of different website, web design and social media projects - both for my own businesses, and clients. Being in the health care space, I understand the importance of a high-performance website and beautiful design. NCC manage the tension of design vs function like nothing I've ever seen, and the performance and results have blown our mind! Highly recommended, we are a repeat customer and a raving fan!
Warwick Bartley
Warwick Bartley
09:28 12 Aug 18
Jack O'Brien
Jack O'Brien
10:59 25 Jun 18
Newcastle Creative Co have been a true life-saver for our business. Having rescued us from a disastrous experience with another provider, they got us back online, delivered over and above what they promised and have been amazing every step of the way!
Bron Jones
Bron Jones
05:02 19 Jun 18
We had these guys do the logo for our new business and it is everything we wanted. Julian made every tiny change until we had a logo we absolutely loved! They were timely, professional and gave us everything we needed to kickstart our branding!
Next Reviews

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